Job Opening: Customer Success Engineer - We’re Hiring Featured Image

Job Opening: Customer Success Engineer – We’re Hiring!

DEXMA is growing and we’re hiring! We’re searching for a new Customer Success Engineer. This is an entry-level position open to all energy efficiency lovers. Keep reading and learn how to apply today! 

We’re Hiring: Customer Success Engineer!

We’re searching for a self-motivated, results-driven team player with an interest in the energy industry, cleantech and technology.

We hope to find a cross-functional person, proactive, and a problem-solver. Customer centricity is your motto. You love to streamline things to make them work smoother, faster, easier and better. You feel comfy in a fast-paced, dynamic environment where change is constant. You are detail-oriented and capable of handling resource allocation from a technical standpoint.

Your mission will be…

  • Become an expert in our software product, DEXCell Energy Manager, to support our clients in their custom needs and daily journey.
  • Shape our clients’ needs into reality by leading projects such as new Apps development, core functionality development, product improvements, etc.
  • Liaise between clients, development team, outsourcing companies, and management team to champion customer needs.
  • Control the entire project life cycle, track progress and milestones, lead team meetings, and develop best practices.
  • Foster the growth of an existing customer base while minimizing churn.
  • Keep customers happy by giving them insights on how to use Dexma Platform EM in their projects.
  • Accompany clients throughout their journey in DEXMA, from onboarding and early training to identifying key insights and complex new feature creation.

What We’re looking for…


  • Technology background (bachelor’s degree or equivalent experience in Computer Science, Telecomm or Mechanical/Industrial Engineering).  
  • Excellent analysis and communication skills. 
  • Fluency in Spanish and English. 
  • Advanced user in MS Office (Excel, Word, PowerPoint). 
  • Keen on learning and improving every day, settling down is not an option.
  • Love tech & energy.
  • Live in the Barcelona area.

Extra points if you…

  • Experience in the cleantech/energy sector and/or at a SaaS company.
  • Familiarity with SaaS KPIs: MRR, retention, churn, NPS, etc.
  • Experience using online customer service platforms (Desk, Zoho, Intercom, etc).
  • Familiar with Scrum methodologies.
  • A demonstrable customer-centric approach.
  • Experience leading technical projects in agile environments.
  • Programming/scripting skills.

What we offer:

  • Best-in-class workplace with a positive, fun, experienced and motivated team.
  • Be in touch with the latest SaaS technologies and productivity methodologies.
  • Lead the change in the energy sector.
  • Offices in the heart of sunny Barcelona, well connected to public transportation.
  • Flexi-time.
  • Position with career growth and learning opportunities, working for a leading software company within the energy sector.
  • Free snacks & coffee.
  • Out office team building activities
  • Product & Tech Training provided by the company