Merchants Bank “Everything will be under one application, one platform. That’s the biggest thing,” said Dawn Bernamann, secondary marketing manager at Merchants Bank. “We’ll also be able to give consumer sites to our correspondents, which is something we haven’t been able to do.”
Dexma is helping this large regional lender increase their reach, lower expenses and deepen relationships with their customers. A large regional holding company, originating about 600 loans a month through 11 retail branches and 165 correspondents, Merchants Bank had five different systems. They wanted all their business channels to operate from one platform. Key factors in their decision were Dexma’s reputation (recommended by Fannie Mae), and our staff members, who demonstrated how our web-based systems could help Merchants improve service to its correspondents.
Merchants Bank Solution
- One system replaces 5 different systems and consolidates loan pipeline for all channels
- Central data source increases data quality
- Streamlined workflow reduces hand-offs, errors
- Electronic file cabinet enables paperless processing
- Built-in product, pricing & eligibility, service
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